Queenpass

Terms of Service

Last updated: 7 August 2026 · Contact: support@queenpass.app

1. Who we are

Queenpass ("we", "us") operates a marketplace where customers buy Service Passes — prepaid passes for discounted beauty services offered by independent salons. We are an intermediary: the salon provides the service; we provide the platform, the pass, and payment processing.

2. Accounts

  • You sign in with your email address and password (we ask you to verify your email), or with Google or Apple sign-in.
  • Keep your credentials secure; you're responsible for activity on your account.
  • You must be 18 or older to use Queenpass.
  • One account per customer; one account per salon (salons are approved by us before going live).

3. Service Passes and payment

  • Buying a deal creates a Service Pass. You pay the full price in-app at purchase (processed by Stripe); nothing is paid at the salon.
  • Your pass carries a QR code valid for 30 days. That window is your time to use the pass: book a visit with the salon or walk in, and the salon scans your QR at the visit to redeem it.
  • Prices, capacity, and availability can change until you buy; your purchase locks your price.
  • Some deals are Queenpass-owned ("wholesale" deals) — inventory we pre-purchased from the salon and resell at our price. Passes for those deals expire no later than the deal's stated end date, which can be sooner than 30 days.

4. All sales final; expiry

  • Pass purchases are final: there is no in-app cancellation and no automatic refund.
  • An unredeemed pass expires at the end of its window, and the amount paid is not refunded.
  • If something goes wrong, contact Queenpass support (the "Need help?" entry on your pass, or the contact below). Support can, at its discretion, refund or extend a pass — for example where the salon could not deliver the service.
  • Where support grants a refund, it is returned to your original payment method; timing depends on your bank/Stripe.

5. Appointments (optional)

  • A pass has no fixed time. You arrange your visit directly with the salon; when the salon books it in, the appointment reserves your pass for that visit.
  • A visit booked within your pass window stays redeemable at that visit, even after the 30 days end — the QR follows the booked visit.
  • You cannot cancel an appointment in-app — tell the salon, or contact Queenpass support.
  • The salon may cancel a visit or mark you as a no-show; your pass is then released back into its window. Two no-shows forfeit the pass. If a cancellation is the salon's fault, your pass window is extended by 10 days (for Queenpass-owned deals, never beyond the deal's stated end date).

6. Reviews

You may leave a star review only after a genuine visit — one where the salon scanned your pass. Reviews must be honest and lawful. We may remove reviews that violate these terms.

7. Loyalty points

Points are a promotional benefit with no cash value, earned when the salon scans your pass at a visit and redeemable against future pass purchases as shown in the app. We may adjust the program with reasonable notice.

8. Your conduct

Don't misuse the platform: no fraud, no fake purchases or reviews, no harassment of salons or staff, no attempts to circumvent payment, and no unlawful use.

9. Salon obligations (business users)

Salons must hold a valid trade licence and pass our verification before going live, provide accurate details, honour published deals, sold passes and booked visits, deliver services safely and lawfully, and keep accurate bank details for payouts. The full salon relationship (commission, monthly payouts, refunds) is governed by the Salon Partner Agreement.

10. Our role and liability

We sell you the pass and process the payment, but we are not the provider of the beauty services and are not responsible for their quality, safety, or outcome — that is the salon's responsibility. To the extent permitted by law, Queenpass is not liable for indirect or consequential losses, and our total liability is limited to the amount you paid for the pass in question. Nothing here excludes liability that cannot be excluded by law.

11. Suspension and termination

We may suspend or terminate accounts that breach these terms or the law, or to protect users. You may stop using Queenpass and delete your account at any time from within the app.

12. Changes

We may update these terms. Each version is dated; for material changes we ask you to accept the new version in the app. Continued use after changes means you accept them.

13. Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the competent UAE courts, unless local mandatory law provides otherwise.

14. Contact

support@queenpass.app